PERSONAL INFORMATION AND PRIVACY

What Information Is Collected and How Is It Collected?
1. We may collect "Personal Information" (information that identifies you or relates to you as an identifiable person) about you such as your:

  • Name
  • Postal address 
  • Phone number
  • Email address
  • Credit or debit card number
  • Financial information in certain circumstances
  • Social media account information
  • Stay, trip, product, or service information, such as your preferred location/facilities, dates and number of people/children travelling with you
  • Special needs or conditions that may impact your stay
  • Driver's license, government-issued ID, or passports
  • Communication, product, service, or other preferences
  • Your opinions, comments, suggestions, inquiries, and other communications you provide to us
  • Demographic information
  • Audio/Visual recordings such as when you call our customer service phone number or participate in having a photo taken for an activity, resort, etc.
  • Internet Click Activity on our websites
  • IP address or Device ID
  • Subscribing Account or Membership ID
2. We may collect information from you when you interact with us such as when you:

  • Register for, subscribe to, use, or make a payment for a product or service
  • Contact us with a question or request
  • Use our Services
  • Make a reservation
  • Stay at one of our affiliated accommodations
  • Provide a testimonial or story, or post or submit a photo, review or comment
  • Participate in a competition, promotional activity or sweepstakes
  • Provide feedback or participate in a survey
  • Participate in any loyalty or other programs
  • "Like", "Follow" or otherwise connect with or post to one of our Social Media pages
  • Provide gods or services to us (for example, as a vendor or contractor)
Why and How We Use Your Information
We may Process Personal Information in connection with any of the following:
1. Our business transactions with you, including, but not limited to:

  • Entering into or performing a contract with you
  • Responding to your inquiries and fulfilling your requests
  • Sending administrative information to you, for example, information regarding the Services or an event you are attending
  • Completing and fulfilling any purchases or requests for services
2. For our legitimate business interests, including, but not limited to:

  • Personalizing your experience on the Services by presenting products and offers tailored to you
  • Allowing you to participate in sweepstakes, contests, and similar promotions, and administering such activities (each of which may have additional rules and could contain additional information about how we Process your Personal Information)
  • Facilitating social sharing functionalities of your social media account(s)
  • Carrying out data analysis, audits, fraud monitoring and prevention, internal quality assurance, developing new products, enhancing, improving or modifying our Services, identifying usage trends, auditing use and functionality of our Services, helping enforce compliance with our Terms of Use, helping protect our Services, determining the effectiveness of our promotional campaigns and operating and expanding our business activities
  • Subject to your marketing preferences (which may include consent to marketing under applicable law), sending you newsletters or marketing communications we believe may interest you, for our own products and services, and on behalf of our affiliates or selected third parties, in accordance with applicable law.
3. In accordance with any consent you may have provided.

You have the right to decline to provide your consent and, if consent is provided, to withdraw it at any time.

4. As necessary or appropriate for legal reasons, including, but not limited to:

  • Under applicable law.
  • Complying with legal process.
  • Responding to requests from public and government authorities, including those outside your country of residence.
  • Enforcing our terms and conditions in connection with the Services
  • Protecting our rights, privacy, safety, or property, or that of our affiliated partner
When We Disclose Your Information
We may disclose your information as follows:

  • Business Partners, Sponsors, and Other Third Parties: We may disclose your Personal Information to business partners, co-sponsors of promotions, and other third parties in order to provide you with services that may interest you. For example, we may share your Personal Information with the owners and operators of affiliated and unaffiliated hotels and resorts, airlines, car rental services, activity or excursion providers, travel insurance providers, and other third parties to facilitate reservations, to offer you products or services, or in connection with any loyalty program we may provide or a loyalty program of one of our partners. We may also co-sponsor promotions, sweepstakes, or other events with a third party and may share your Personal Information in connection with these events. Further, we may share your Personal Information with third party providers located on-site at hotels or resorts, such as time-share, spa, golf, concierge, and dining providers. If you provide additional information to any of these third parties, such information provided to these third parties will be subject to each third party's privacy practices and policies. 
  • Resorts or Business Partners: We may share Personal Information with our affiliated resort operators in order to provide you with services, facilitate a booking you requested, generate leads in connection with their offers to sell timeshares to you, to facilitate their understanding of their owners’ exchange history and utilization, or to respond to your inquiry for further information about mini-vacations at resorts where a resort tour is either required or requested of you by the resort operator.

How Do We Safeguard Your Information?

We will take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration, and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of all information you provide to us via the Services. 

Other Important Information

  • Information Provided on Someone Else's Behalf: If you provide us with information about someone else, please ensure you have the person's permission to do so for the purposes detailed in this Privacy Notice. 
  • Links to Websites: The Services may have links to other websites that are not operated by us; we have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy notices on those other websites before you submit your information through them. 
  • Social Media Sites: Please note that we are not responsible for the collection, usage and disclosure policies and practices (including data security) of other organizations, such as Facebook, Apple, Google, Microsoft, Blackberry, Twitter or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages. Any posts you make on our Social Media Pages may be available to others who use those pages. Never include sensitive personal, financial, or other confidential information such as your social security number, address, phone number or email address when posting or commenting online. Please refer to the privacy policies of our social media partners when you interact with them online. 
  • Changes to Our Privacy Notice: From time to time we may revise this Privacy Notice. Updated versions will be posted on the respective Services. 
  • Minors: We do not knowingly collect, maintain or use Personal Information provided by individuals under 18 years of age in connection with, and no part of our Websites, Social Media Pages, and Apps is directed to, individuals under the age of 18. If we do discover we have collected Personal Information from minors in violation of applicable law, we will delete it. 
  • Retention Period: We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

Your Choices and Rights

  • Withdrawing Your Consent: You may withdraw any consent you have provided to us to Process your information at any time.
  • Accessing your Information: In accordance with applicable law, you may access the Personal Information we Process about you. Any request to access or obtain copies of your Personal Information must be made in writing by contacting us as set forth under “How Can You Contact Us?” below. We may also ask you to log into your account, to verify your identity and to provide further details relating to your request.
  • Correcting your Information: We will take reasonable steps to ensure the accuracy of the Personal Information we retain about you. It is your responsibility to ensure you submit true, accurate, and complete information to us, and timely update us in the event this information changes. You may request that any inaccurate or incomplete Personal Information held by us or on our behalf is corrected, by contacting us.
  • Deleting your Information: Under certain circumstances, you may request we delete Personal Information we hold about you by contacting us. We will assess your request and determine, under applicable law, whether we are required to delete this information.
  • Objecting to Processing: If you would like us to stop the Processing of your Personal Information, you can request this by contacting us. We will assess your request and determine, under applicable law, whether we have any justification for the continued Processing.
  • Transferring your Information: Under certain circumstances, you may receive your Personal Information in a format that allows you to send it to another company or to direct us to transfer it directly to another company.

Your South African Rights

  • Applicability of this Section: This section of Our Privacy Notice applies specifically to persons located in South Africa. If you are located in South Africa, to the extent of any inconsistency between this section of Our Privacy Notice and the other sections of Our Privacy Notice, this section will prevail.
  • Protection of Personal Information Act 2013: For persons located in South Africa, this Privacy Notice shall be read in conjunction with the Protection of Personal Information Act, 2013 (No. 4 of 2013) (“POPIA”).
  • Scope of Privacy Notice: In South Africa, this Privacy Notice applies to information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.
  • Consent to Process Personal Information: By providing Personal Information to Us, you consent to Our collection, use and disclosure of your Personal Information in accordance with this Privacy Notice and any other arrangements that apply between us. We may change Our Privacy Notice from time to time by publishing changes to it on Our website. We encourage you to check Our website periodically to ensure that you are aware of Our current Privacy Notice.
  • Personal Information Collection Method: In the course of providing you with products or services, we collect Personal Information in a variety of ways. Unless it is unreasonable or impracticable to do so, we collect your Personal Information from you directly. In some cases, however, we will collect information about you from a third party. For example, we may collect Personal Information about you from third party service providers, affiliates or agents assisting Us to provide products or services to you.